Cork International Hotel Park and Fly - Feedback Page 1

Hello Larry, We are very sorry that you were unhappy with the shuttle service on your return to Cork. Regrettably incidents such as breakdowns do occur from time to time. The service between 01.00 and 04.00 was only running to an hourly schedule in any event, and this information was available both on the website and in the email confirmation of booking. Furthermore, the hotel is within a short walking distance of the terminal so replacement services were not deemed necessary.

Hello Pat, We are very sorry that you were unhappy with the shuttle service to and from the airport. At the times you were travelling the shuttle was scheduled to run every 30 minutes, and this information was given both on the website and in the email confirmation of booking. The proximity of the hotel to the airport terminal means that it is possible to walk between the two in approximately 5 minutes for anybody able and willing to walk. The frequency of the shuttle service is comparable to most of the hotel shuttle services operating in Ireland to our knowledge.

Hello Lisbeth and thank you for your comments. We are very sorry that you were shocked by the conditions in the car park. Unfortunately the weather over Christmas was a lot more severe than is normal in this country and many organisations and councils were caught out with inadequate counter measures in place, and we have forwarded your comments on to the Cork International Hotel management, in case there's a next time!

Hello Richard The shuttle service is scheduled hourly at certain times of the day and the timetable is given on the website and in the confirmation email. Given the close proximity of the hotel to the airport, it is a relatively short walk for anyone who does not want to wait for the next bus. It is not practicable for the drivers to wait for passengers who are scheduled to arrive at any given time because of the problems arising from flight delays and also due to the imprecise nature of disembarking, reclaiming baggage, clearing passport and customs controls, etc. It may be that sometimes the staff will send out the bus to make an extra pick-up outside of the scheduled timetable but this would be subject to other factors such as other duties and claims on their time/the transfer vehicle. However, if you were told that the bus would return in 20 minutes to collect you then it is fair to expect that this should happen, and may we apologise for the disappointment and inconvenience that you experienced as a result of this misinformation.